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59-864 Kamehameha Hwy Haleiwa, HI 96712
FREQUENTLY ASKED QUESTIONS
Please feel free to contact us if you don't get your question's answer in below.
CHECK-IN
Payment must be made in full at time of reservation. Refunds available until 48 hours before the reservation date. Must be 18 yrs of age or older to rent a scooter.
SCOOTER OPERATION
Scooters must be operated according to the rules agreed to. One person per scooter, no one under 18 years of age may board or operate a scooter, scooters must yield to pedestrians, shuttles and golf carts on the path, unsafe operation or violation of the rules will result in confiscation of the scooter without refund.
Q: Where exactly are you located?
Waimea Valley Scooters is located at the ticketing office. Upon entering the Waimea Valley, you will see a ticketing counter at the entrance of the trailhead.. Any Waimea valley employee will be happy to direct you if needed.
Q: Can a minor reserve or rent a scooter?
Unfortunately, for liability issues, we only rent scooters to customers 18 years of age or older. A valid ID proving birthdate is required at scooter pick up.
Q: What happens if I don’t return the scooter?
If the scooter is not returned, it will be considered stolen. Your card will be charged the replacement price of a new scooter, and criminal charges will be filed. Please don’t steal the scooters.
Q: What is my liability?
​As the operator, you will sign a waiver form stating that you are responsible for the scooter and its operation while in your care. For details, please see the Terms of Agreement.
Q: I reserved a scooter without insurance, but changed my mind. How do I add insurance to my reserved scooter?
You can always add insurance when you pick up your scooter at the Customer Service desk.
Q: What time is pick-up and drop-off?
You can pick up your scooters when Waimea Valley opens its doors at morning and all scooters must be returned by 5:30 pm when it closes.
Q: What happens if I break the scooter?
A: If the scooter breaks due to inappropriate driving and/or breaking both the Waimea Valley and our rules, the replacement price for the scooter will be charged to your credit card.
Q: What does insurance cover?
Insurance covers up to $200 in damages to the scooter. Things such as dents, scratches, food/beverage spills, excessive soils, etc. Without insurance, your card will be charged the cost of cleaning, repair, or replacement. See Terms for more information.
Q: What if I didn't get an emailed receipt?
Please call us at (808) 397-8768 between 10:00am - 5:00pm Hawaii Standard Time. There might have been a problem with payment. It might be due to an expiration date, card code, or address error. If you did not get an emailed receipt, your card was not charged.
Q: How can I get a refund?
Refunds are available up to 48 hours before the reservation date. For refunds, please email hello@waimeavalleyscooters.com or call +1(808)462-0185 between 10:00am – 4:00pm Hawaii Standard Time.